1win places the highest priority on protecting the privacy and security of every user on our platform. We collect, process and safeguard personal data responsibly, in full compliance with international data protection standards. This Privacy Policy is written in clear, straightforward language so you can easily understand our practices: what information we gather, why we need it, how we use and secure it, who we share it with, how long we keep it, and what rights you have. We regularly review and update this policy to reflect changes in our services, technology or legal obligations. By registering an account, depositing funds or continuing to use 1win (website or mobile app), you confirm that you have read, understood and agree to these terms.
Information We Collect
We collect only the data necessary to deliver a secure, reliable and personalised betting and gaming experience. During registration we require your full name, date of birth, email address, mobile phone number and preferred currency. Technical information is gathered automatically: IP address, device type/model, operating system, browser version, language settings, approximate location (derived from IP), pages visited and session duration (via cookies and similar technologies). Financial transaction records include deposit/withdrawal amounts, chosen payment methods and transaction references. Gameplay and betting logs enable responsible gaming tools, fraud detection and relevant recommendations. In specific cases (first withdrawal, large transactions or suspicious activity) we may request identity verification documents such as passport, national ID or utility bill.
How We Use Your Information
Your data allows us to create and manage your account, verify identity, authenticate logins securely, process deposits and withdrawals quickly, settle bets correctly and deliver casino games seamlessly. We also use it to personalise your experience suggesting relevant sports events, live casino tables or slot games based on your preferences and history. Behavioural pattern analysis helps prevent fraud, detect account compromise and identify potential problem gambling behaviour. With your explicit consent we send marketing communications about bonuses, promotions and new features. Anonymised and aggregated data is used exclusively for internal analytics to improve platform performance never in a way that identifies you personally.
Sharing & Disclosure
We share personal information only when strictly necessary and always under binding confidentiality agreements. Payment service providers receive the minimum details required to process transactions securely. Hosting, analytics, customer support and anti-fraud partners access limited information needed to maintain and protect the platform. We may disclose data to regulatory authorities or law enforcement if required by valid legal process. We never sell your personal information to third parties for marketing or any unrelated purpose.
Security Measures
We implement multiple layers of protection: all data in transit uses the latest TLS encryption protocols; stored data is encrypted at rest; access is restricted to authorised personnel on a strict need-to-know basis with regular access audits. We conduct ongoing vulnerability scanning, penetration testing and independent security assessments. You can further secure your account by enabling two-factor authentication in your account settings and choosing a strong, unique password.
Your Rights
You have the right to access, correct, delete or restrict processing of your personal data. You can withdraw consent for marketing communications at any time. Cookie and tracking preferences can be managed through our consent banner or your browser settings. To exercise these rights, contact our support team we aim to respond to valid requests as quickly as possible.
Cookies & Tracking Technologies
We use essential cookies for core functionality, performance cookies to understand anonymous usage patterns, and only with your consent marketing cookies to show relevant promotions. You can adjust your preferences at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated by email or a prominent notice on the website. Your continued use of 1win after such changes indicates acceptance of the updated policy.